If you are lazy read my long story, you can skip it, scroll down to the bottom to read the purple background paragraph that shows the solution to fix Streamyx slow connection problem.
Today I woke up at 3p.m and I on my computer, I realized the facebook website and hotmail website are loading very slow, so I cmd ping www.tm.net.my -t to check the speed and the average of downloading speed is all 2000ms above which mean my internet is very slow. I have print-screen it to show you :

So, I phone to streamyx (1300881515) by using my handphone, press 2 for English, then press 1 for technical issue. Then I told him "Hello, I want to know why my Internet connection is very slow for today?". Then he asked my streamyx account owner's name, house fixed line telephone number, my handphone number. Then he asked me off my modem form 15 second, then on it back. Then I check the speed again and it become 60ms which mean my internet is very fast!!! Woohoo. Picture below show the ping that average 60ms :

I told him "Okay, the problem is fixed, my internet connection is smooth now, thank you. Anyway what was the problem just now?". He answered "Your line is hang, so I just helped you refresh your line".

Before you call Streamyx, you need to know what is the reason your internet slow? If your internet slow is not because of streamyx problem but because of your computer has virus or movie player upload movie files secretly, then you must not waste time to call Streamyx. Please try fix your computer virus and movie player problem first by following the instructions on this page. If the solution is not working, then you need to call streamyx company to fix it by following the steps below :
1 - go to change the password of your Streamyx account at https://tmbill.tm.net.my/SelfCare/Maintenance/selfcareLogin.jsp. (Please change to use very complicated password such as 9M^&@e5, so next time hacker will hard to hack your password and he might give up, haha).

2 - Prepare the following things before you phone Streamyx :
a) The phone number that you used to register your Streamyx acc.
b) The username of your Streamyx account (For example : alibaba2).
c) The owner's name of Streamyx account (For example : Zac Ang Eng Keat).
d) Your modem brand (For example : Dlink, Aztect, Netgear).

3 - Then phone Streamyx company ask them refresh your line. (You will be charge RM2 if you using handphone to phone Streamyx at (1300881515). If you don't want to spend any money on the call, you can use your house telephone to call streamyx at (100) for FREE.

4 - Press 2 for English, then press 1 for Technical Support, type in your house phone number that you used to register Streamyx then press #, for example 048276953#

5 - Then a worker/dialer will pick up your call,
a) he ask "What is your name?", you tell your name.
b) he ask "What is the phone number that you used to registered your Streamyx account?", you tell the house phone number.
c) he ask "What is your handphone number?", you tell your handphone number.
d) he ask "What is your Streamyx account username?", you tell the username.
e) he ask "What is the brand of your modem?", you tell the brand name.
f) he ask you to off your modem for 15 seconds, then on it back.

When you hearing he is saying "You can off your modem for 15 sec then on it back", you can direct hang up the call already, because when he saying that, meaning he already finish refreshed your internet line, so you don't need to waste your time and phone credit to hear him talk useless things anymore. If you don't hang up the call and waiting him talk this talk that, your will going to spend more than rm4 of your handphone credit for that call.

After on back your modem, you can Test Your Internet Speed by following the steps below :
Step 1 - Click "Start" button on your desktop or press "Window" button on keyboard.
Step 2 - Then type cmd into the search box, then press Enter button on your keyboard.
Step 3 - Then type ping www.google.com -t into the black box, then press Enter button on your keyboard.
Step 4 - Then check and see the time=???ms, if all are less than 200ms, it mean your internet speed is fast. If all are more than 1000ms, it mean your internet speed is still very slow.

If your internet speed is still slow, you can try go to open Internet browser (IE or Mozilla Firefox or Google Chrome) type or or onto the address bar and press Enter button on your keyboard go into your wireless router setting to change the wireless password and Admin password, then restart your wireless router. It is because your neighbor might connecting your internet through your wireless and open ppstream to slow down your internet. You must change the admin password because if your neighbor has the Admin password, he can login to your wireless setting page to see your wireless password.

If all the solution above are not work for you, after you did all steps above but your internet speed is still slow, please read the article below :
You internet speed slow is because too many people are using Streamyx at your area. The backbone of that area is getting crowded, lets say the backbone can only stand for 3gbps only, if your area has 5000 users in the same backbone, all of them using 1mbps, so total is already 5gbps already, the backbone cannot support 5gbps, so you all will start to get degradation.

Furthermore, Streamyx has special port for 4mbps users, they have special ports that 1mbps users don't share. The 4mbps users are using the same backbone with 1bmps users but priority is given to 4mbps users first. That's why Streamyx cap/reduce the speed of 1bmps users, let 4mbps users enjoy more speed because 4mbps require 70% efficiency. So if you want to enjoy higher speed, you must upgrade your Streamyx package to 4mbps which is RM268 per month.

Streamyx caps our internet speed a lot, 1mbps speed is being capped become 200kbps. So we pay RM88 for 200kbps, not 1mbps, damn!!! A lot of forumers want to sue Streamyx "We all demand remove the cap or reduce the subscription fees!". Streamyx has 3 different speed cap modes :
1) Shift Day and Night speed cap - Some people's internet speed is being capped during day time, but some other is being capped during night. A lot of people let their computer download big files from internet while they are sleeping, so it makes sense that Streamyx need to cap our internet speed at night too.

2) Daily speed cap and monthly speed cap.

3) International speed cap - It mean if you surfing the internet within Malaysia, you won't have problem with your speed, but if you surfing the internet to other countries, your speed will be capped and you will feel your internet speed is very slow. You can do speed test between malaysia server and singapore server to see whether or not your are having International speed cap.

We need to work together to complain Streamyx company. We pay RM88 is for 1mbps speed, not for 200kbps speed!!! Streamyx should upgrade the backbone and remove the speed cap, or reduce our monthly subscription fee!!!

RM88 for 1mbps is very expensive already but they still cannot give us full speed!!! Damn it!!! My friend living in Taiwan, he download 1gb file can be done in 10 minute. So his downloading speed is around 1.6mb per second and he pay RM20 per month for his internet only!!! Can you see how big different is the price of internet service between taiwan and malaysia? Korea country RM100 for 100mbps, but Malaysia country RM88 for 1mbps? What a shame?!!! How can we fulfill the words "Malaysia Boleh" ???!!!

Resources :
1 - http://petuaterbaik.kaer-media.org/2010/12/kelajuan-streamyx-slow-perlahan-baru-baru-ini-lately/
2 - http://forum.lowyat.net/topic/1661942
3 - http://forum.lowyat.net/topic/1648653
4 - http://forum.lowyat.net/topic/1631162
5 - http://www.dslreports.com/forum/remark,11833184
6 - http://www.bolehvpn.net/blog/2010/12/international-cap-fup-on-tm-will-be-tweaked-and-if-no-improvement-removed/
7 - http://www.facebook.com/pages/Streamyx-TM-Malaysia-Suck-/101414436564558
8 - http://www.facebook.com/pages/gui-su-bu-yao-lai-Streamyx-hai-wo-you-liang-wang-lu-pin-zhi/163002086963

You might also like : How To Hack Streamyx Account.

Posted by Zac1987 on 03 November, 2010


  1. Adam Said,

    im absolutely facing this problem lately.n im still couldnt fix it because im still searching where i kept my password.so,after found it,i'll do all these things.tq so much 4 your info!

    Posted on 1:33 PM, December 21, 2010

  2. Zac Said,

    @Adam, you can phone call Streamyx company at "100" by your house fixed line telephone, press 2 for English, press 1 for technical assistant, ask him/her reset your password. They will ask you a lot of things to verify you, so you need to prepare the following things before you call them :
    1 - streamyx account username,
    2 - the owner's name of the account,
    3 - the phone numbers of the account,
    4 - address,
    5 - ic number.

    There are 3 different passwords to reset :
    1 - Streamyx account password,
    2 - Ichoose account password,
    3 - Streamyx email account password.
    So please ask them reset all 3 password to default password. Streamyx default password is tmnet123, Ichoose (I not sure). The default password for email account is langsat8.

    After they change your password to default password, you can change the password by login to TM-bill at https://tmbill.tm.net.my/SelfCare/Maintenance/selfcareLogin.jsp > Change Password > Tick "Individually change password for each service" (MUST tick this because your 3 different accounts has 3 different default password).

    Posted on 4:02 PM, December 21, 2010

  3. Anonymous Said,

    This is not the cap issue..this is call caution ratio..if capped means all off ur life will facing the same speed same as ur speed that u apply..But for streamyx,u will facing the slow connection in a high peak..but after that u can enjoy normal speed for UNLIMITED ACCESS..u cant compare m'sia and taiwan or another countries if u only can talk not to implement it.. All the country facing the same changes..from down to top..this is not magic..u cant just talking and suddenly m'sia become a highly developed country..OK..? Think that we must support our country..not only condemn

    Posted on 3:45 PM, January 15, 2011

  4. Anonymous Said,

    good post. really appreciate it. thanks.

    to comment #3: what the heck are you rambling about man? streamyx users are suffering from slow connection be it at peak or non-peak hours! what's wrong with comparing internet services in other countries? keeping your mouth shut for the poor services by the ISP will not support the growth of our country at all stupid!

    Posted on 8:37 PM, January 26, 2011

  5. Anonymous Said,

    NICE said!!!

    support support~ =]

    Posted on 12:49 AM, March 14, 2011

  6. Anonymous Said,

    to comment #4 Good job good job!

    Posted on 1:52 PM, March 17, 2011

  7. Anonymous Said,

    that true man... tmnet suck a lot of our money for their **** service....

    Posted on 1:07 AM, March 18, 2011

  8. Anonymous Said,

    I always wonder when TmNet will improve their service [speed and price]... Maybe another 5 years later to wait..... zzzzzz

    Posted on 1:14 AM, March 18, 2011

  9. Anonymous Said,

    this broadband issue may improve if there is another ISP besides TM.

    Posted on 10:43 AM, August 27, 2011

  10. Zac Said,

    there are many isp actually... Maxis, Digi, P1wimax, Celcom...

    Posted on 11:24 AM, August 27, 2011

  11. Anonymous Said,

    Yes there are many but all using TM backbone and none of them is independent ISP. So there you go, streamyx monopoly. It sucks

    Posted on 3:51 PM, October 11, 2011

  12. pakngah santan Said,

    to those who like to compare with other countries and run down your own country, you are welcome to migrate to these so called good countries. you can it dogs over there!!!!

    Posted on 9:49 PM, October 23, 2011

  13. Anonymous Said,

    to comment #12
    With no comparison with other countries how could we have improvement? We are complaint about this and that is because we still care about this country's quality. If not, a lot of peoples had already immigrated to other countries. So, if someone or something sucks, just admit it. stop protecting anything

    Posted on 8:23 PM, October 30, 2011

  14. Anonymous Said,

    telecom malaysia need to get a professional technician for streamyx in kuching area.

    Posted on 10:04 PM, November 01, 2011

  15. Anonymous Said,

    For those who don't agree to compare with other country, you don't have idea how internally they work. I mean not much expert or professional in TM and overall low efficiency.Why? One of the reason is expert or professional migrate to other country, they not going to play survival in my. Also, you know how this country work out the things. Or most of them become teacher coz salary higher than engineer. So, stop saying or advice people;received it, it's truth!

    Posted on 4:35 PM, November 05, 2011

  16. streamyx suck Said,

    i agreed, strymyx suck.. really2 slow like slug.. ~_~
    but please.. dont show ur stupidity, 1 Byte = 8 bit..

    u cant get 1000KBps with 1mbps..

    Posted on 10:39 PM, January 08, 2012

  17. Anonymous Said,

    Even you not sure who using your wireless, you can check your router to check who using it. Track UPNP services in your router which list out the software names using UPNP. if the person know how to portforward you should go check your virtual server DMZ and portforward setting in your router. and you won't get 1000k for a 1mbps speed.... at the end STREAMYX are equipped some router not priorities but slow down your speed when you are downloading. If you want to try download some software or trailers or download from youtube, then ping your line you will saw the same result.

    Posted on 3:17 PM, January 14, 2012

  18. Anonymous Said,

    "around 1.6mb per second and he pay RM20 per month" in taiwan,
    what is the cause of this? is it because they have many internet service provider? or is it anything else?

    Posted on 9:40 PM, January 19, 2012

  19. Anonymous Said,

    babinya malaysia, memang babi

    negara lain, line mereka sangat baik dan cepat

    di malaysia, line macam babi + o0o

    Posted on 5:14 PM, February 18, 2012

  20. toyzaid Said,

    comment no 19..ckp tu biar terang skit wei..nama binatang tu jgn sebut k malaysia..ko duk k negara mana skrg ni ..smpi ko ckp mcm tu skali..len kali sbut la k provider tu je..

    pada comment no 4 aku skong spenuhnya...masalah no 3 ckp tu blh tu mmg blh tp kalau nk wat camtu kurang2kan la bayaran bil tu...biarlah bayar tu satanding dgn apa yg kita pki..ibarat mcm beli harga kereta inspira tp yg dpt cuma slaju kereta kancil..patut ke?

    Posted on 8:52 PM, February 18, 2012

  21. Anonymous Said,

    Jalan-jalan kat internet terjumpe lak blog ni. Owner blog tak cukup ilmu networking lagi kenape buat2 pandai.

    1mbps = 200kbps? Dah kira untung lah dapat speed tu. Streamyx ni pandai. Die tak gtaw pon 1mbps tu 1 MEGA BYTE PER SECOND atau pun 1 MEGA BIT PER SECOND. Hakikatnya, 1mbps = 1 MEGA BIT PER SECOND.

    Sini aku ajar kira-kira sikit.
    1 BYTE = 8 BIT
    1 MEGA = 1000

    Aku bagi contoh lah. Pelanggan 1MBPS sebenarnya dapat 1.5MBPS. Kalau betul kau punye speed 1MBPS, download speed kau hanya 125kbps. Kepada pelanggan 1MBPS, cube download file dari hosting yang xlimitkan speed seperti mediafire dan guna downloader seperti IDM. Berape dapat? Kalau line korang takde masalah. Akan dapat lebih dari 170kbps.


    Kalau tak pernah belajar common computer conversion ni, tak payah nak post bende macam ni. Budak2 network tengok gelak je lah.

    Kalau post ni perlukan approval n kau reject post ni, terbukti kau memang bodoh. Kalau kau pandai terima kesilapan kau, kau akan approve post ni.

    Posted on 12:45 AM, March 03, 2012

  22. Anonymous Said,

    da 2,3 hari internet speed cm ape je.. local site laju.. overseas hancus.. nk FB pon x leh.. gaming online x leh.. disconnected je.. download mediafire speed = 10kbps.. normally 150+ kbps.. sangap tol.. pe nk buat

    Posted on 9:41 PM, March 21, 2012

  23. Anonymous Said,

    hekele no 21 nak tunjuk pandai. baca la btul2 ada speed 200 tu dia dpt dr speedtest kira betul lah. cuma dia salah tafsir byte dgn bit je. tu la lain baca biar faham jgn tunjuk poyo

    Posted on 12:11 AM, March 27, 2012

  24. Anonymous Said,

    no 21. tu hebat... dia hebat guna calculator je... aku org network... aku tak gelak pon apa yang blog owner ni post... dari mula aku baca pun dia cuma bagi ANGGARAN... so apa yg kau blame dia pasal kira2 math kau tu??

    Posted on 5:33 AM, April 06, 2012

  25. Anonymous Said,

    Setuju dengan no. 23 & 24! blogger ni hebat,siap dibuat nyer macam thesis.ader list of reference lagi..kepada no. 21,ader rasa tukul kepala sendiri tak?rasa nyer org gelak kat ko karang ni.LOL

    Posted on 7:29 PM, April 13, 2012

  26. Anonymous Said,

    Thx man. My problem is solved.

    Posted on 12:15 PM, May 19, 2012

  27. Anonymous Said,

    Looking for streamyx account ??
    FAST EMAIL ME at mayservices@live.com
    Very cheap price !

    Posted on 3:16 PM, May 28, 2012

  28. Anonymous Said,

    any cmd command that can let me check who is downloading a big size file on my network? based on their ip address.

    Posted on 6:58 PM, August 01, 2012

  29. Anonymous Said,

    It is actually 1 Mbps = 128 kilobytes / second meaning Tmnet didnt capped our download speed. Is just the conversion...if Tmnet wrote 1MB / s = 1024 KB / s then tmnet capped our speed...but no it wrote 1 Mbps so equals to 128KB/s...

    Posted on 1:40 AM, August 04, 2012

  30. Anonymous Said,

    Malaysia is a fck country o0o

    Posted on 8:26 PM, August 05, 2012

  31. Anonymous Said,

    wei..dont blame my lovely country because of this isp.. Dont blame the 'car' if 'driver' want to drive like tortoise.. whatever, i'm also disappointed about that, but what we can do?? we consumer ,why not we together and make complaint.
    Actually, not all area in this malaysia face this problem.. only certain area. one of the problem is true about the backbone.. Just hope tm will upgrade the best service.. dont give special for the high class customer ,, we also use internet, we also pay the service..Please tm ,please upgrade the cable , backbone asap.. we really unhappy about this.. my area mostly face slow connection and until some of them using the maxs,celcom to using the internet and can not terminated the tm service because of contract. Please la, improve..we dont want to make report every week just to get the best service.. U should make the report everyday to let me happy we the service

    Posted on 4:08 AM, August 13, 2012

  32. Anonymous Said,

    I thought diablo head would? be big enough for me to
    fit my head into it...
    Also see my page: Read This method

    Posted on 2:31 PM, August 15, 2012

  33. Anonymous Said,


    Posted on 12:09 AM, September 22, 2012

  34. Anonymous Said,

    ASTRO monopoly the service. TM? There are a lot of other ISP. Go get them. Don't disapprove other when you are not forced to pay on the services. Other countries are better? Why don't you try to get the GOOD services from the country. :) Be a good citizen all the time ok. That's all. Thanks

    Posted on 2:53 AM, October 03, 2012

  35. Anonymous Said,


    u arent allowed to get internet satellite from other country as they prohibited the so called parabola

    other isp arent real isp,they use streamyx line mean monopoly
    they are outsider few years ago want to setup their own isp but arent allowed

    this all goes back to part of glc like pencuri khazanah,ak,kronies etc

    Posted on 1:39 PM, December 04, 2012

  36. syarih Said,

    I hate to call TM service if i face a streamyx problem....to many question to answer.

    Posted on 4:45 PM, February 17, 2013

  37. but we must face reality,use streamyx is better than u use for broadband or p1wimax.....
    at least strymix dun hve limit data...

    Posted on 12:54 AM, February 19, 2013

  38. Anonymous Said,

    If your DSL is blinking/off, don't ever asked to refresh your connection because they wont get any connection on their system. Just asked your port status. If they say your port is up, asked them to reset your port. (Make sure you already check that you can perform ipconfig on CMD and get IP address, subnetmask and default gateaway.

    If your DSL is Stable, asked them to delete your connetion.

    If you get a lot of Disconnection, asked them to check your port and package.

    The Important thing is
    1. make sure your phone line is ok with bypassing the splitter that attached within the cable
    2. Before you call them, make sure you already use cable, because they will asked you to do Ipconfig or ping your modem.
    3. If your modem is dont have TM logo, dont asked them to configure. because they dont have the configuration and also the password and username to go inside the modem configuration is not the same. So make sure you have the manual book, and asked them to assist you with that manual book.
    4. If your modem is far away from your phone, request them to call you back.

    Posted on 12:43 AM, March 05, 2013

  39. Anonymous Said,

    It is not about condemning TMNet but to question on their quality of services when compared with other countries, hoping that TMNet will be improved and be a world class service provider that we can be proud of. Benchmarking is part of business strategy. To those who asked the complainants to go elsewhere should have not suggested that as it will only give negative impact to TMNet. Suggest that all the complainants to write officially to TMNet on the dissatisfaction of services provided. But do not write in individually. Get a group of people (the more the better, at least 100) then send it to service provider & cc to the relevant ministry.

    Posted on 3:54 PM, April 18, 2013

  40. Anonymous Said,

    Yes! Finally someone writes about vpn router.

    Also visit my blog post: ultravpn

    Posted on 12:49 AM, June 02, 2013

  41. Anonymous Said,

    2 word only! Malaysia suck!

    Posted on 12:26 AM, September 28, 2013

  42. Anonymous Said,

    korang ni jngn jadi bodoh boleh tak!

    tm strymx tu mmg cekik darah ... paham tak!

    org dah kata internet slow slow la

    jngn jadi mcm pukida...nak gaduh pakai main sondol je

    kalau pro sanggt ajar la hack strymx kasi laju samdol!

    org post blog ni dia bukan nak tunjuk belang ...dia nak bg pendapat je

    belagak pandai pulak coment 21 ni ... puihhh!

    Posted on 4:40 PM, November 18, 2013

  43. lagubestbest Said,

    Better being capped than being cut-out by some drug addicts culprits scavenging tmnet cable for quick money.

    Posted on 9:50 PM, November 18, 2013

  44. Anonymous Said,

    Hey very nice blog!

    my blog post :: tmnet

    Posted on 2:33 AM, December 12, 2013

  45. akusukabaca Said,

    kesian comment brader no 21 tue.
    nak brlagak tunjuk pandai, mcm dia sorang je tau psl networkin nie.
    last2 kena gelak n maki hahahahah. tarak sivik punya org.

    Posted on 5:29 PM, March 28, 2014

  46. NaJa Said,

    info yg menarik..thanks ya..mine fast enough..dlm range 20ms..hihi

    Posted on 8:01 PM, May 16, 2014

  47. Anonymous Said,

    korang, aku plan nk upgrade ke 4Mbps, leh tolong share tak pasal SNR margin...sbb aku nak tau margin berapa yg paling optimum utk pakej 4Mbps. lagi satu pasal annetuation rate (sorry kalu salah spelling)

    Posted on 4:59 PM, May 19, 2014

  48. Anonymous Said,

    I am facing this internet problem almost everyday for the pass two years when i got the line . Not only that theu even offered me to upgrade fron 4mbps to 8mpbs for additional rm20 . However during the whole time i am getting less than 4mbps sometimes keep saying limited connection . At first thought is my old laptop problem . Even bought a new laptop yet still not resolve .
    Calling tmnet between aftrr office hours is the hardest . Either too many ppl are complaining or no staff are working . My phone calls are only answered after midnite .
    Yes that is true they have those scripted questions even thought i called n said that i had log a complain previously. (It means my case is still open) but yet they ask all those questions again. Most of the time the complained will ended with a technical team to your house n access on the problem .
    But most of the time they said .. hey look ur line is working it is good there is nothing wrong . Every visit to my house i need to sacrificed my working time because those technician comes during working hours. So just imagined a log a complained 5-10 times a month how trouble some would that be.
    If there are mant users n tm net cannot keep up with the services . Why keep creating new line everyday ? What happened to the unused lines ? Are those old lines taking up space ? (Just wondering)
    I am just frustrated that i need to pay over rm 160 a month for less than 4mbps or no internet at all . And i cant keep calling tm 100 every day it is just ridiculous .

    Posted on 7:42 PM, September 02, 2014


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